Delivery & Collection ADVICE
- Due to the nature of imported & Australian Made goods, there can be delays in the
shipment of product. Please note that all booking dates are to be used as a guide only,
and are not guaranteed. - NOTE: Enhance furnishing strive to do the right thing for the environment wherever
possible. Unfortunately, as we do not offer a service for the removal of wrapping and
packing materials, the disposal of these materials remains the responsibility of the
customer. We urge all our customers to dispose of the materials used to protect their
purchases while in transit, in a careful manner and with due consideration for our planet.
ASSEMBLY & DELIVERY CHARGES
Delivery
The following applies if you elect for a carrier arranged by us to deliver the goods (Carrier)
instead of collecting or arranging your own collection and/or delivery of the goods.
It is important that someone is at home to receive the delivery of your purchase on the
designated day. No specific time of delivery can be provided. A Two-hour time frame will
be advised but cannot be guaranteed. If no person is present to accept the goods on the
scheduled delivery day, or the delivery is cancelled on the day of the scheduled delivery
day, you will be charged for the non-delivery and a further charge for the re-delivery.
Delivery fees are payable separately to the Carrier at the time of delivery, Delivery fees
outside of the metropolitan area will be quoted upon request.
Bank Transfer must be used to pay any balance of monies owing prior to delivery.
Personal/Company cheques will NOT be accepted. For your convenience we can accept
credit cards in store 48 hours prior to delivery, Credit cards may be accepted over the
phone.
If the balance must be paid 48 hours prior to delivery.
It is important that sufficient, clear and safe access is available to deliver the goods you
have purchased, as well as adequate coverings for protection on flooring. It is Workplace
Health & Safety policy for Delivery staff to wear protective shoes.
In cases where the goods need to be returned to Enhance Furnishing Distribution Centre,
additional charges may apply, a minimum cost of $250.00 including GST plus any
additional re-delivery fees if the goods delivered need to be returned to the Enhance
Furnishing Distribution Centre. To avoid re-delivery fees, please advise our team members
in advance of any access problems.
When receiving goods, please inspect thoroughly before signing Received in good order as
any claims for scratches, marks, dents or other damage will not be accepted.
Failure to collect or take delivery of goods after 21 days from the date of contact by our
Team Member will result in the Sales Order being cancelled and all monies paid being
forfeited or storage fees will apply as your request which is $30 per day.
- All packing and wrapping materials are your responsibility and will be left at the
premises (delivery address). - Any damage to property must be reported to the Carriers delivery driver and
recorded at the time of delivery.
PICK UP AND COLLECTION
- The following applies if you elect to collect or arrange your own collection and delivery.
We will not accept claims for scratches, indentations, marks, missing colour or any
other damage once you have collected the goods from our Distribution Centre. - When receiving goods, please inspect thoroughly before signing Received in good
order as any claims for scratches, marks, dents or other damage will not be
accepted. - If collecting goods from our Distribution Centre, you must contact our Delivery
department prior to pick-up on (02)97483129 and make an appointment. - Payment must be made in full, 48 hours prior to collection of goods at our
showroom, Personal cheques will NOT be accepted. For your convenience we can
accept a credit card in-store 48 hours prior to pick-up, surcharges will apply. Credit
cards may be accepted over the phone. - Upon collection of goods, an original Sales Order & Payment Receipt must be
presented. - Our staff are prohibited from lifting furniture outside our warehouse. Please make
sure you have sufficient help to carry furniture from our warehouse to your vehicle. - Collection of goods must be made by appointment only.
